Privacy

When you contact Stoneform or request a match, we collect the information you choose to give us. This may include your name, phone number, email address, property ZIP code, and details about your masonry project, such as brick repointing, chimney crown damage, spalling brick, retaining wall issues, mortar joint cracking, lintel concerns, flashing questions, or water showing near weep holes.

We may also collect basic website information automatically, such as pages visited, device type, browser type, and general location based on IP address. This helps us understand how people use our site and improve pages like services, guides, costs, and get matched.

Stoneform does not need financial account details, Social Security numbers, driver's license numbers, passport information, or immigration status to help with a masonry match. Please do not send that kind of information through our forms or messages.

We use your information to respond to your questions, help you understand masonry issues, and, if you ask, connect you with local masonry specialists who may be a fit for your project. For example, if you describe efflorescence on a brick wall, a leaking chimney, or failed mortar joints, we use those details to better understand the kind of mason you may need.

We may also use your information to follow up about your request, improve our website and matching process, prevent spam or misuse, and send service-related messages. If you contact us, we may keep a record of that communication so we can assist you more effectively.

Stoneform is not a masonry contractor and does not perform masonry work. Sharing information with us does not create a construction contract, engineering relationship, or legal representation.

If you ask to be matched, we may share the project and contact information needed to help connect you with vetted local masonry specialists. This can include your name, phone number, email, property location, and the project details you submitted.

We may also share information with companies that support our website or communications, such as hosting, analytics, scheduling, or customer support providers, but only as needed for them to perform services for us.

We may disclose information when required by law, to enforce our terms, to protect users or the public, or to address fraud, abuse, or security issues. We do not sell your personal information in the ordinary sense of selling customer lists for unrelated marketing.

You can choose not to submit a form or not to request a match. You can also ask us to update or delete the contact information you previously shared with us, subject to any records we need to keep for legal, security, or business reasons.

If you do not want follow-up messages, you can opt out of marketing emails using the unsubscribe link, or contact us and ask us to stop. Even if you opt out of marketing, we may still send limited service messages related to a request you already made.

Depending on where you live, you may have additional privacy rights under state law. If you want to access, correct, or delete your information, contact us through the website and we will review your request.

Like most websites, Stoneform may use cookies and similar tools to keep the site working, remember preferences, understand site traffic, and measure how people use our pages. This helps us improve the experience for homeowners researching topics like repointing, chimney repair, brick replacement, or segmental retaining-wall block issues.

Some cookies are functional, and some help us understand performance. You can control cookies through your browser settings. Blocking certain cookies may affect how parts of the site function.

Analytics tools may collect information such as pages viewed, time on page, referral source, and approximate location. We use this information in aggregate to improve our content and matching flow.

We use reasonable administrative, technical, and organizational measures to protect the information you share with us. No website or transmission method is completely secure, so we cannot promise absolute security.

We keep information for as long as reasonably needed to provide our service, maintain business records, improve our operations, comply with legal obligations, and resolve disputes. How long we keep a record can depend on the type of request and whether follow-up is still needed.

Please avoid sending sensitive personal information through our forms. For a masonry match, we generally only need contact details and project information.

Stoneform is intended for homeowners and adults seeking information about masonry work or local masonry specialists. Our site and services are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it if appropriate.

We may update this Privacy page from time to time to reflect changes in our service, technology, legal requirements, or business practices. When we do, we will post the updated version on this page.

Your continued use of the website after changes are posted means you understand that the page has been updated. We encourage you to review this page periodically, especially before submitting a new request through get matched.

If you have a privacy question, want to request access, correction, or deletion of your information, or want help with a masonry request, contact Stoneform through our website.

To help us locate your request, include the name and email address or phone number you used when you contacted us, along with a short description of your question. Please do not send financial, government ID, or immigration documents.

If you are looking for help understanding a masonry issue before requesting a match, you can also review our guides, services, or costs pages.